Who we are
Our website address is: https://healinghearthfire.com.
What personal data we collect and why we collect it
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
We collect information directly on our website (https://healinghearthfire.com) and social media platforms through contact and sign-up forms. We process this information on the basis of consent.
We use a third-party service to manage the contact details provided in this way. The third-party service is fully GDPR compliant, and you will have a clear option to withdraw consent every time we communicate with you.
Services and Products
We collect information when you submit it to us when requesting, or enquiring about, a service or product. We process this information on the grounds of contract.
When receiving a coaching service, you will be sharing information with us that may be considered sensitive or personal. This information will be shared by you on the basis of providing a contract.
This information is never shared with any third party. All notes made during the coaching process are held securely, notes are transferred into an encrypted digital format within a few days.
Cookies are used to store your preferences, information when commenting on posts, information for booking a service, and to give anonymised tracking data to third-party applications (they don’t track who you are) e.g., Google Analytics.
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.
We collect information about your use of our website such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We use fully GDPR compliant third-party analytics service to provide us with this data.
We process this on the grounds of legitimate interests – to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising, to grow our business and to decide our marketing strategy.
We use Social Media Feather, by ShareThis to allow readers to share our content, their GDPR compliance is laid out here.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Where we hold data for the purpose of marketing this will be held until such time as you opt-out. There will always be a clear method of opting out in all marketing communications.
When data and information is held to deliver a contract or service, the information will be deleted three years after completion of the contract or service. Contact details and testimonials will still be used for marketing purposes beyond three years unless you inform us otherwise
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Where you submit contact details to receive our communications these are passed to Mailchimp for use in our marketing. Mailchimp have their own GDPR processes which can be read on their website.
Last updated: 13th May 2022